Jules Kain Music | Customer Support
Contact Jules Kain Music
Have a question about an order, Gospel sheet music, choir arrangements, downloads, custom transcriptions, or piano lessons? We are happy to help by email, phone call, or text message.
Get in Touch
We would love to hear from you.
Kristen helps customers with order questions, downloadable files, lesson inquiries, and general support. Choose the easiest way to reach us: email, call, or text.
Email Jules Kain Music
Music@JulesKain.comFor orders, download assistance, lessons, transcriptions, and general questions. Clicking the address opens your email application.
Phone & Text Support
(805) 312-8811You can call or text us at this same number. Phone hours: 9:00 AM to 5:00 PM Pacific Time. For order questions, please include your order number in your message.
Quick Help Before You Contact Us
A few things to check first.
Many common problems can be solved with these simple steps.
Missing a Download?
Check your email's Spam, Junk, and Promotions folders for your order confirmation and download links. All our products are delivered digitally.
Forgot Your Password?
Use the Forgot Password option on the website login screen. Keep your new password in a private, secure place or a trusted password manager. Never email us your password.
Need Order Assistance?
When emailing or texting us, please include your order number, the song or product name, and a short description of the issue so we can help you more efficiently.
A Note From Us
Thank you for being part of our community.
Jules Kain Music is built around a love for Gospel music and a commitment to serving the musicians, churches, choirs, and families who support our work.
We appreciate every order, message, and opportunity to help you learn and share this music.
With gratitude,
Jules & Kristen Kain
Still need help? Kristen and our team are here for you.