Privacy Policy
Last Updated: October 7, 2026
Jules Kain Music respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how Jules Kain Music ("Jules Kain Music," "we," "us," or "our") collects, uses, stores, and shares information when you visit JulesKain.com, purchase our products or services, book lessons, submit forms, contact us, create an account, subscribe to communications, or otherwise interact with our website and services.
By using this website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with Jules Kain Music, we may collect information including:
Your name
Email address
Phone number
Billing address
Information associated with your purchases and orders
Customer account information
Lesson or appointment information
Messages and information you submit through contact forms
Song titles, recordings, YouTube links, MP3 files, reference materials, or other information you provide for custom transcription, tutorial, MIDI, chord chart, choir arrangement, or related services
Information you provide when requesting customer support
Marketing and communication preferences
Information about your browser, device, network, and use of our website
IP address and approximate location information derived from your connection
Pages you visit, links you click, searches, timestamps, and other website activity
We collect information that you provide directly to us as well as certain information automatically through our website and service providers.
2. Purchases and Orders
When you purchase a product or service from Jules Kain Music, we collect information necessary to process and fulfill your order.
This may include your name, email address, phone number, billing information, order details, and information related to the product or service you requested.
Jules Kain Music primarily offers digital products and services, including Gospel sheet music, custom music transcriptions, choir arrangements, MIDI files, chord charts, piano tutorials, lessons, and related educational resources. Because our products are primarily delivered digitally, we generally do not require a shipping address for fulfillment, although our ecommerce or payment systems may request address information for billing, payment verification, fraud prevention, or tax purposes.
Information associated with your order may be provided to Squarespace and our payment processors as necessary to process transactions, operate our online store, prevent fraud, calculate applicable taxes, and provide our services.
We do not directly store complete payment card numbers submitted through our website. Payment information is processed by the payment services made available through our ecommerce platform.
3. Custom Transcriptions, Tutorials, and Music Services
When you order a custom service, we may ask you to provide additional information necessary to complete your project.
For example, you may provide:
A song title
Artist or recording information
A YouTube or other reference link
An MP3 or other audio file
Musical instructions
Requested key or transposition
Sections of a song you would like emphasized
Choir or vocal requirements
Notes, corrections, or revision requests
We use this information for the purpose of completing your requested service, communicating with you about your project, providing revisions or customer support, and maintaining appropriate business records.
Where necessary to complete an order, project information or musical reference material may be made available to authorized members of the Jules Kain Music team or contractors who assist with transcription, editing, notation, production, or fulfillment.
We limit such access to information reasonably necessary to complete the applicable work.
4. Piano Lessons and Appointments
When you book or inquire about a piano lesson, consultation, or other appointment, we may collect information such as your name, email address, phone number, scheduling information, musical experience, learning goals, and other information you voluntarily provide.
We use this information to schedule and provide lessons, communicate with you, personalize instruction, maintain customer records, and provide support.
If lessons or appointments are conducted or recorded using a third-party video or communications platform, information may also be processed by that service according to its own privacy practices.
5. Contact Forms and Customer Support
When you contact Jules Kain Music through a website form, email, telephone, or another communication method, we may collect the information you provide so that we can respond to your inquiry.
This may include your name, email address, phone number, order number, message, files, or other information you choose to provide.
We may retain customer service communications when reasonably necessary to resolve issues, maintain records of orders and services, prevent fraud, and improve our customer experience.
6. Website Hosting and Squarespace
JulesKain.com is hosted by Squarespace.
When you visit this website, Squarespace may process information such as:
Information about your browser, network, and device
Your IP address
Pages you visited before arriving at our website
Pages you view on our website
Information about how you interact with the website
Squarespace uses this information to provide, secure, maintain, and improve its platform and services.
Squarespace operates independently under its own privacy practices and policies.
7. Website Analytics
We use website analytics to better understand how visitors find and use JulesKain.com.
Analytics information may include:
Browser, device, and network information
IP address
Pages visited
Previous referring pages or websites
Clicks
Internal links
Searches
Scrolling activity
Timestamps
General website activity
We use this information to understand site traffic, improve our website, evaluate which content and products are useful to visitors, improve website performance, and make informed business and marketing decisions.
8. Cookies and Similar Technologies
JulesKain.com uses cookies and similar technologies.
Cookies are small files or pieces of data stored on your device that help websites function properly, remember certain preferences, understand website activity, and provide relevant functionality.
Some cookies are necessary for our website and online store to function securely.
Depending on your location and cookie preferences, analytics, performance, advertising, or other non-essential technologies may also be used.
Third-party services integrated with our website may use their own cookies or similar technologies.
Where required, you may be given the opportunity to manage non-essential cookies through our cookie banner or consent tools.
You can also control cookies through your browser settings. Disabling certain cookies may affect the functionality of some portions of the website.
9. Customer Accounts
If you create a customer account on JulesKain.com, we may collect information necessary to create and maintain your account and improve your checkout and customer-service experience.
This may include:
Your name
Email address
Phone number
Billing information
Order history
Account credentials or account-related information
Information necessary to operate customer accounts may be processed by Squarespace as our website hosting and ecommerce provider.
Please protect your account credentials and do not share your password with others.
10. Email Communications
We may send transactional emails related to your activity with Jules Kain Music.
These may include:
Purchase confirmations
Digital product delivery information
Customer account notifications
Lesson or appointment communications
Transcription or project updates
Download information
Responses to customer-support requests
Important changes relating to an order or service
Because these messages are necessary to provide products or services you have requested, you may not be able to opt out of certain transactional communications while maintaining an active order or account.
If you separately subscribe to marketing emails, newsletters, product announcements, or promotional communications, you may unsubscribe using the unsubscribe option included in those emails.
Unsubscribing from marketing communications does not prevent us from sending transactional communications relating to purchases, services, or your account.
11. Abandoned Shopping Carts
If enabled on our website, we may use abandoned-cart functionality to remind you about products or services left in your shopping cart.
If you provide an email address during checkout or are signed into a customer account and leave without completing your purchase, an automated email may be sent to help you return to your cart.
Where applicable, you may unsubscribe from these promotional reminders using the option provided in the email.
12. Payment Processing
Payments made through JulesKain.com are processed through the payment services available through our Squarespace ecommerce platform.
Payment processors may collect information necessary to process your transaction, verify your identity, prevent fraud, and comply with financial and legal requirements.
This information may include your name, billing information, payment details, transaction information, IP address, and other information required to process your payment securely.
Payment processors operate under their own privacy policies and security practices.
13. Donations
If you make a donation through JulesKain.com, we may collect information associated with the transaction, such as your name, email address, donation amount, billing information, and transaction details.
Payment information associated with donations is processed through our payment providers.
14. Third-Party Services and Links
JulesKain.com may contain links to or integrations with third-party websites and services, including services used for payments, scheduling, video hosting, social media, music or video references, communications, and other business functions.
For example, our website and services may link to or interact with platforms such as YouTube and other third-party services.
When you leave JulesKain.com or interact directly with a third-party service, that company's privacy policy and terms may apply.
Jules Kain Music is not responsible for the privacy practices of third-party websites or services that we do not control.
15. How We Use Your Information
We may use personal information to:
Process and fulfill purchases
Deliver digital products
Complete custom transcriptions, tutorials, arrangements, and other music services
Provide piano lessons and educational services
Respond to questions and customer-support requests
Communicate about orders and projects
Maintain customer accounts
Process payments and donations
Prevent fraud and protect our website
Maintain business and transaction records
Improve JulesKain.com
Understand website traffic and usage
Develop and improve our products, services, and educational resources
Send marketing communications when permitted
Comply with legal, tax, accounting, and regulatory obligations
Protect the rights, property, and security of Jules Kain Music, our customers, and others
16. How We Share Information
We do not sell your personal information for money.
We may share information with service providers when reasonably necessary to operate Jules Kain Music and provide the products or services you request.
These may include providers involved with:
Website hosting
Ecommerce
Payment processing
Fraud prevention
Analytics
Email communications
Scheduling
Video conferencing
Digital product delivery
Cloud or data storage
Business administration
Music transcription, editing, notation, and project fulfillment
We may also disclose information when required by law, legal process, court order, or governmental request, or when reasonably necessary to protect our rights, customers, website, business, or others.
If Jules Kain Music undergoes a merger, acquisition, restructuring, sale, or transfer of business assets, relevant customer information may be transferred as part of that transaction where permitted by law.
17. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may vary depending on the type of information and may be affected by our need to:
Fulfill and document customer orders
Maintain access to purchased digital products or services
Provide customer support
Maintain business, accounting, and tax records
Resolve disputes
Prevent fraud
Enforce agreements
Meet legal or regulatory requirements
When information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.
18. Data Security
We take reasonable administrative, technical, and organizational measures to protect the personal information we handle.
Our website and ecommerce services also rely on security measures provided by Squarespace and our payment and technology providers.
However, no method of electronic transmission, online storage, or information-security system can be guaranteed to be completely secure. You provide information online at your own risk.
19. Your Privacy Choices and Rights
Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.
These may include the right to:
Request access to certain personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain personal information
Request information about how your personal information is used or disclosed
Withdraw certain forms of consent
Opt out of marketing communications
Exercise applicable rights relating to cookies or certain data processing
These rights are subject to applicable laws and exceptions. For example, we may need to retain certain transaction records for tax, accounting, fraud-prevention, contractual, or legal purposes.
To make a privacy request, contact us at Music@JulesKain.com.
We may need to verify your identity before fulfilling certain requests.
20. Children's Privacy
Jules Kain Music provides music education and resources that may be useful to musicians of many ages. However, our website is not designed to knowingly collect personal information directly from children under 13 without appropriate parental or guardian involvement.
If you are a parent or legal guardian and believe that a child under 13 has provided personal information to us without appropriate authorization, please contact us at Music@JulesKain.com so that we can review the situation and take appropriate action.
Parents and guardians should supervise minors when purchasing products, creating accounts, submitting information, or booking services through our website.
21. Visitors Outside the United States
Jules Kain Music is based in the United States.
If you access our website from another country, your information may be processed or stored in the United States or other locations where our service providers operate.
Privacy and data-protection laws in these jurisdictions may differ from those in your country.
Where applicable, we process personal information in accordance with applicable legal requirements and the privacy rights available to you in your jurisdiction.
22. California and Other U.S. State Privacy Rights
Residents of certain U.S. states may have additional privacy rights under applicable state law.
Depending on the law and whether it applies to Jules Kain Music, these rights may include requesting access to, correction of, or deletion of personal information and obtaining information regarding certain disclosures or uses of personal information.
To submit a privacy-related request, contact Music@JulesKain.com.
We will evaluate requests in accordance with the laws applicable to Jules Kain Music and the requesting individual.
23. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, products, services, technology providers, or legal obligations.
When we make changes, we may update the "Last Updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically.
24. Contact Jules Kain Music
If you have questions about this Privacy Policy, your personal information, or the privacy practices of Jules Kain Music, please contact us:
Jules Kain Music
Website: JulesKain.com
Email: Music@JulesKain.com
Phone: 805-312-8811
Customer support is generally available from 9:00 AM to 5:00 PM Pacific Time.