How Can We Help You?

Creating a customer account is free and helps you review your online orders.

1. Visit JulesKain.com.
2. Select Login or Sign In near the top of the website. On a phone, look inside the menu if you do not see it.
3. In the sign-in window, choose Create Account below the sign-in area.
4. Enter your name, email address, and password, then select Create Account. IMPORTANT: Save your password in a trusted password manager, or write it down and keep the note in a private, secure place so you can sign in again.
5. Use the same email address you used to buy your music whenever possible so it is easier to find your orders.
6. Sign in and choose Account, then Orders to review available order history.

Never send your password to us by email or text, or tell it to support staff. If you forget it, select the password-reset option on the sign-in screen. Also check Spam or Junk for the reset email. If you cannot get in, contact our support team.

A free account can help you see order history when you sign in using the same purchase email. However, your account is not guaranteed permanent storage for every PDF. Download links may expire, and older products or files may change over time.

For reliable access, download your sheet music when you receive it and save a personal copy to your computer, tablet, or secure cloud storage. If a link has expired, click it again; the checkout provider may email a renewed link to your original purchase address. If you still cannot access your music, contact us with your order number.

You can browse and buy available sheet music online any time using a phone, tablet, or computer.

1. Go to JulesKain.com and open Piano Sheet Music.
2. In Find Your Gospel Song, type a song title or artist. If you do not know the exact spelling, try just part of the name, fewer words, or the artist.
3. Select a matching result or scroll through the store listings below the search area.
4. Open the song's product page to check the arrangement and what is included.
5. Click Add to Cart, then select the cart to check out.

Important: Piano-only sheet music and choir arrangements with piano are different listings. Check the product name and current price before paying. If your song is not in the library, request a custom transcription.

Our choir sheet music includes vocal harmony parts and piano accompaniment.

1. Open the Choir Sheet Music page.
2. Use the Song Finder to type the title or artist, or browse the choir listings.
3. Open the product and confirm whether it contains SAT (soprano, alto, tenor) or SATB (soprano, alto, tenor, bass), with piano.
4. Select Add to Cart and complete checkout.

If there is no ready-made arrangement for your song, request a custom choir transcription. Prices and availability are shown on each current product listing.

Once you have added a song to your cart:

1. Choose the shopping cart, usually near the top of the website.
2. Review the song title, format, quantity if applicable, and current price. Then select Checkout.
3. Enter an email address you can access. Your order confirmation and download link will be sent there.
4. Choose a payment method displayed for your order. Depending on your device, you may see Apple Pay, Google Pay, or Link by Stripe, or you can enter a credit or debit card. Read about payment options if you need help choosing.
5. Fill in the requested billing and payment information only within the secure checkout, review your order, and select the final Pay or Purchase button.

The exact button names and payment options may vary depending on your device, browser, and the available checkout methods. Never email us your card details or give them to us by phone. We do not request full credit card information through customer support.

You can pay using the credit or debit card options shown in the secure checkout. Depending on your device and the available checkout methods, you may also see Apple Pay, Google Pay, or Link by Stripe. Learn how each option works in the Payments & Checkout FAQs. Klarna generally is not offered for our digital-download or service purchases; only rely on payment options actually shown during checkout.

1. Check the billing details and make sure your card has sufficient available funds.
2. If the transaction is declined, your bank may have blocked it as a security precaution. Contact your bank if needed.
3. Try another payment option or card if available.
4. Refresh the page and try again, or use a different browser or device. If you are still stuck, try clearing the browser cache.

For your safety, do not send credit card numbers, security codes, or banking passwords by email or text. We also do not request these over the phone. Need assistance with the site? Call (805) 312-8811 or email support.

1. After successful checkout, look on the order confirmation page for a button or link such as Download Item.
2. Choose the download link. Your PDF should save to your device or open in a PDF viewer.
3. Also check the email address used at checkout for your receipt and a separate automatic digital-download email. Emails can be sorted into Spam, Junk, or Promotions, so please check all three. If you find the message there, move it to your inbox and mark it Not Spam. Search for “Jules Kain Music” or “download” if needed.
4. Open the PDF using a compatible app such as a browser PDF reader, Preview, or Adobe Acrobat Reader.
5. Save the file to a folder you can find later, and keep a backup.

If a download link has expired, opening the original link may cause the system to email a renewed link. If not, contact Music@JulesKain.com with your order number.

Sheet music is delivered as a PDF so you can print it yourself if you want a paper copy.

1. Download your PDF, then open it in a PDF-compatible app, such as Preview on Mac or Adobe Acrobat Reader.
2. Choose File → Print, or use the Print option on your phone or tablet.
3. Check that you selected the correct printer, correct paper size, and All Pages if you need the full song.
4. Check the print preview before printing. If the notes are cut off, try Fit to Printable Area or a slightly smaller scale.
5. Select Print and check the first page before printing the remainder.

If you do not have a printer, you can ask a local print service to print your personally permitted copy. If the process is confusing, call (805) 312-8811 for technical support and we will help you troubleshoot the settings.

Many printing issues can be resolved through your printer and PDF print settings:

1. Open the downloaded file in a dedicated PDF viewer rather than printing directly from an email preview.
2. In Print settings, check Paper Size (often Letter in the U.S.), Orientation (portrait for most scores), and which pages are selected.
3. If the music is cut off, change Scale to Fit or Fit to Printable Area. If the notes are too small, try Actual Size / 100% only if the whole page fits.
4. Confirm that your printer is connected, has paper and ink/toner, and is not paused or offline.
5. Try downloading the file again, printing one page at a time, or opening the PDF in another viewer.

Printer menus differ between devices. If you cannot resolve the problem, call (805) 312-8811 for technical support or email Music@JulesKain.com. Tell us your device and printer model, and what goes wrong.

Digital delivery helps keep prices and fulfillment practical: it avoids printing, packaging, postage, and shipping delays. You can receive an in-stock product shortly after checkout, use it on a compatible device, and print a copy for your permitted personal, musical, church, rehearsal, or performance-related use.

We do not ship printed sheet music. If you prefer paper, you can print at home or use a local print provider. Please do not redistribute, resell, or publicly upload purchased files, and contact us if your choir needs broader copying rights. See our Terms of Service.

Key changes are custom work rather than instant downloads. The usual estimate is approximately 1–2 business days once we have the required music and the requested key, subject to current workload.

Weekends and holidays may delay completion, particularly when the order arrives outside regular support hours. If the new key is needed for a specific rehearsal or church service, contact us before placing the order so we can discuss timing. Order a Key Change.

Our usual weekday support hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. Pacific Time. Saturday support may be limited and can vary around church-service commitments. You can email us anytime; replies are generally handled during business hours.

For problems with downloading, printing, accounts, checkout, or orders, call (805) 312-8811 and ask for technical support. Please have your order number, song title, and a description of the problem ready. Never provide full payment card information by email or phone.

If you cannot remember your password, you can request a new one:

1. Go to JulesKain.com and select Login / Sign In.
2. Look for Forgot Password? or the password-reset option on the sign-in screen.
3. Enter the same email address associated with your account or purchases.
4. Open the password-reset email and follow its instructions to choose a new password. Check Spam, Junk, and Promotions if the email is not in your inbox.
5. Save the new password in a trusted password manager, or write it down and store it somewhere private and secure so you can find it later.

Please do not email or tell us your password. Our customer-service team does not need it. If the reset message still does not arrive, email support or call (805) 312-8811 for help with the process.

Automated store emails can sometimes be filtered into a different email folder even when your order was successful.

1. Open the email account you used during checkout.
2. Check Spam, Junk, and Promotions, not just your main inbox.
3. Search your entire mailbox for Jules Kain Music, digital download, the song title, or your order number.
4. If you find the email in Spam or Junk, open it, select Not Spam, and move it to your inbox. You can also add the sender to your contacts.
5. If you still cannot find the message, check the spelling of the email address you used at checkout and contact us with your order details.

Important: The payment receipt and the download email may be separate messages. Be sure to check for both. For help, call (805) 312-8811.

We do not ship physical copies. Jules Kain Music provides digital products and online services only. Piano sheet music and SAT/SATB choir arrangements (including piano accompaniment) are delivered as downloadable PDF files; MIDI products arrive as digital files, and video tutorials and lessons are delivered online.

After purchasing an in-stock download, use the link on the order confirmation page or in your download email. You may print your purchased PDF at home or through a print service for your permitted use, but we do not print, package, or mail paper copies. Custom orders follow their stated production and digital-delivery timelines.

For an existing digital product in our store, the download is typically available shortly after successful checkout, with a link sent to the email address used for your purchase. Custom-made transcriptions and tutorials are not instant downloads. They are completed separately and delivered after production.

Step 1: Search your inbox for “Jules Kain Music” or the song title. Step 2: Check Spam, Junk, and Promotions. Step 3: Make sure you are checking the email address used at checkout. Still missing? Email Music@JulesKain.com with your order number and purchasing email, and we will help you locate your order.

In addition to the order receipt, look for the separate download message. If a download link says it has expired, opening it again may prompt the download system to email you a renewed link.

First, reopen the download link in your order confirmation email. If nothing happens, check your device’s Downloads folder and try a different browser or a computer. Make sure your internet connection is working and allow the download if your browser asks. If the PDF downloads but will not open, try opening it in a PDF viewer. If your link has expired, you receive an error, or the file still will not open, email Music@JulesKain.com with your order number and the device you are using so we can help.

Yes. PDF sheet music can be opened on most phones, tablets, and computers with a PDF viewer. For printing, open the downloaded PDF and use your device’s Print command with a connected printer. If your phone is difficult to use for printing, try opening the PDF on a computer. Save a copy for your records.

Having trouble printing? Check your PDF viewer and printer settings (paper size, orientation, and scaling). See our step-by-step printing guide or call (805) 312-8811 for technical support.

A checkout system may ask for billing information for payment verification, fraud prevention, or applicable taxes. That does not mean a printed product will be shipped. Digital orders are fulfilled electronically.

The item may already be in your cart. Open your cart and look for that title. If it is not there, refresh the page and try again. If the problem continues, try another browser or contact customer support.

Contact Music@JulesKain.com with your order number or the email used at checkout. We will review what assistance is possible. Because download links and third-party hosting can change, please save and back up purchased files when you receive them.

Our secure checkout accepts payment cards and may show convenient express-checkout options such as Apple Pay, Google Pay, and Link by Stripe, depending on your device, browser, and payment setup. Simply select an available button or enter your card details when checking out.

Important: Only the payment methods displayed for your particular order are currently available to you. Klarna is not supported for our digital-download and service purchases for our current digital-only catalog. You will receive your order receipt and eligible digital download links by email after a successful purchase.

Apple Pay lets you complete checkout using a payment card saved in the Wallet app on a compatible Apple device. It can save you from typing your card number again.

1. On a supported iPhone, iPad, or Mac (typically using Safari), add your music to the cart and proceed to checkout.
2. If Apple Pay appears, select it and review the order amount and your saved payment information.
3. Approve the payment with Face ID, Touch ID, or your device’s normal confirmation method.

If you don't see Apple Pay, choose another payment method displayed at checkout. Apple Pay availability depends on your device, browser, and Wallet setup.

Google Pay is a digital wallet that lets eligible customers check out using payment information saved to their Google account instead of manually entering all their card details.

1. Open your cart and proceed to the secure checkout using a compatible device and browser.
2. If you see Google Pay, select it and review your saved payment method and the amount.
3. Follow the prompts to confirm your purchase.

Google Pay may appear on supported Android devices and desktop or mobile browsers, including Chrome. If the option isn't displayed, use a card or another available payment method.

Link is an express checkout wallet provided by Stripe. It can securely remember your payment and contact details so you can pay more quickly on future eligible purchases, without retyping them.

1. At checkout, select Link if it appears, or enter the email address associated with your Link account.
2. Sign in or verify your account if Link asks you to confirm your identity.
3. Check the saved payment details and approve the order.

Link is not a payment installment plan; it helps speed up checkout with an existing payment method. You can always choose another option at checkout. Never share Link verification codes with customer support.

Klarna is a payment service that can offer eligible shoppers installment payments or other pay-later choices. However, Klarna is not currently offered for our digital-download and service purchases.

Since Jules Kain Music offers digital sheet music, MIDI files, tutorials, and online lessons rather than physical goods, Klarna should not be expected as a checkout option for these orders. If Klarna is not shown, complete your purchase using a card, Apple Pay, Google Pay, or Link when available. Any Klarna financing is subject to Klarna's own terms and approval.

Express checkout buttons vary according to your device, browser, account setup, payment processor, and the products in your order. For example, Apple Pay normally requires a compatible Apple device and Wallet setup; Google Pay and Link also depend on their supported conditions.

Klarna is generally unavailable for our digital-only purchases, so it should not be expected for our digital-only catalog. If a wallet button isn't visible, enter a credit or debit card or use another payment option displayed in the checkout. If you're having trouble paying, email customer support or call (805) 312-8811. Never send us complete card details or account passwords.

Our piano sheet music is professionally transcribed and arranged to reflect the musical detail of the recording. Some products include chord symbols, lyrics, or vocal notation, but the contents vary by title. Please read the individual product description before purchase. Browse Gospel piano sheet music.

Yes. Jules Kain Music choir sheet music includes piano accompaniment alongside the written vocal harmony parts. SAT means soprano, alto, and tenor. SATB adds bass. Check the individual listing to confirm the vocal configuration and what is included. Shop choir sheet music.

Piano sheet music focuses on the keyboard arrangement. Choir sheet music includes SAT or SATB vocal harmonies plus piano accompaniment. If you need singers to learn harmony parts, choose the choir arrangement. If you need the piano transcription alone, visit the piano library.

Yes. Use the Find Your Gospel Song search box on the piano sheet music or choir sheet music page. Search by song title or artist, then open a result to review its details. If your song is not listed, you can request a custom transcription.

Yes. The Key Change / Song Transposition add-on is available for eligible music from the existing library and must be purchased with the associated sheet music or transcription. Enter the key you need when ordering. This is manually prepared, with the product page indicating approximately 1–2 business days for delivery by email.

No. A MIDI file contains musical note and performance data rather than a regular audio recording. With compatible software or a MIDI-enabled keyboard, you can often view notes, adjust playback speed, practice passages, or change sounds. You will need a suitable MIDI player, such as Synthesia, to work with the file. Explore MIDI piano files.

Our Commitment to Musical Accuracy: We continually review, refine, and update our transcriptions to reflect the original recordings as accurately as possible. If you believe you have found an error, we welcome a specific, actionable correction report.

To help us check the exact passage, please provide:

1. Song title, artist, and exact recording or version.
2. Page number and measure (bar) number of the printed music.
3. Timestamp in the original recording, when applicable.
4. The exact issue: which note, chord, rhythm, lyric, vocal harmony, or piano accompaniment you believe is incorrect. Identify the affected voice or instrument where possible.
5. What you believe the correct notation should be, if you know, and your order number if available.

Please be specific. A message such as “the music is wrong” does not give us enough information to verify a passage. You may include a screenshot of the marked measure when helpful. We will review the details against the source recording; submissions are not automatically accepted as errors.

Report a Sheet Music Correction by Email. For a different arrangement or a newly requested key, see corrections versus custom changes.

Correction: A note, chord, rhythm, lyric, choir harmony, or piano part may have been transcribed incorrectly when compared with the specific original recording and version represented by the purchased arrangement. Send us the exact measures and timestamps so we can review the issue.

Custom change: Transposing to a different key, rewriting harmonies, changing instrumentation, making a simplified version, or rearranging a passage to match a different performance are new requests, not necessarily transcription errors. These may require a separate paid service.

We review genuine accuracy concerns and will address verified errors as appropriate. Requests for changes outside the original product or order scope are quoted separately. Explore custom orders or send a correction report.

Our ready-made sheet music titles may have different prices because the included musical content and arrangement vary by product. A price alone does not tell you whether an item includes full piano notation, chord symbols, lyrics, SAT/SATB voices, or other material.

Before checkout, open the individual song listing and review its title, description, price, and actual sheet music preview to see what you are buying. Choir sheet music includes piano accompaniment when listed as one of our SAT or SATB choir arrangements; piano-only listings are different products. Not all choir products share one fixed price.

Browse Piano Sheet Music or Choir Sheet Music. If you are unsure what is included, ask our team before purchasing and tell us the song title.

First, search by the song title, artist, or a few distinctive words on the piano sheet music and choir sheet music pages. Try a shorter search if the full title returns no result.

If the song is not currently available, you can request a custom order for piano sheet music, choir parts with piano accompaniment, a MIDI file, or a Gospel piano tutorial. Include the song title, artist, and a link to the exact recording or version so our team can review your request. Custom services have separate prices and turnaround times.

Looking specifically for a custom video lesson of a song? Request a Custom Piano Tutorial.

Visit Custom Orders, select the service, and place your order. Provide the song title, artist, exact YouTube link or audio reference, and any special instructions. When applicable, include the preferred key and the section you want transcribed. The team may contact you if more information is needed.

We specialize in traditional and contemporary Gospel music, including hard-to-find arrangements. Whether a particular request can be completed depends on the recording quality, musical complexity, length, requested format, and applicable rights. If you are unsure, contact us before ordering.

Turnaround varies by service and current order volume. Custom work may wait in a production queue before transcription begins. Complexity, song length, choir parts, recording quality, and revisions can affect timing. The timeframe on the product page is an estimate rather than a guaranteed delivery date unless we confirm a deadline in writing.

Yes. For a progress update, email Music@JulesKain.com with your order number and the song title. We can help clarify whether an order is awaiting production, being worked on, or approaching delivery. Please note that placing an order does not necessarily mean work begins that same day.

Yes, when available. The Rush Order / Priority Delivery add-on prioritizes eligible work. The currently listed rush estimate is approximately 3–5 business days. If you need music by a firm deadline, contact us before purchasing to confirm that your date is possible. Rush is not a guaranteed deadline unless confirmed.

Yes. If you believe something in your completed order differs from the specific recording or instructions originally provided, send the song title and version, order number, page and measure, relevant recording timestamp, and the exact notes, chords, rhythm, lyrics, or vocal/piano part in question. Include your proposed correction if you have one.

We will review specific, verifiable accuracy concerns. Simply telling us that a transcription is “wrong” is not enough to identify or check a passage. A new key, different recording, rearrangement, changed instrumentation, or other work outside the original order scope may have a separate charge. Submit a detailed correction or read about the difference.

Yes. Lessons are tailored to your current level, learning style, musical goals, and challenges. Subjects may include note reading, chords, ear training, improvisation, the Nashville Number System, playing in all 12 keys, choir accompaniment, and practical church musicianship. View lesson options.

Private lessons are currently offered live through Zoom. Lesson sessions are recorded so students can revisit explanations and demonstrations afterward. Save any recording provided to you for future study and personal practice. Explore Gospel piano lessons.

Please contact us with as much advance notice as possible. Scheduling and rescheduling depend on availability and the conditions of your lesson package. Repeated missed appointments or late cancellations may result in a session being counted as used. See the Terms of Service for details.

A Full Piano Tutorial teaches a requested song, usually delivered as a YouTube video. Gospel Breakdown focuses on one musical section up to 60 seconds, such as a vamp, run, chord progression, turnaround, intro, or ending. For complete-song instruction, order a Full Piano Tutorial.

Ask Jules is a personalized video answer to one question or topic about Gospel piano, musicianship, theory, practice, or music ministry. Gospel Breakdown is for analyzing an actual musical clip or passage. Both services are listed on the Lessons page.

Not unless the individual product description says otherwise. A custom piano tutorial is a video teaching resource; sheet music, chord charts, MIDI files, and key changes are separate products or add-ons. Check the exact service description before checkout.

Because our music products are digital and custom orders require specialized work, sales are generally final once files are delivered or custom work has begun. If you received the wrong product, were charged incorrectly, cannot access a file because of an issue on our end, or believe there is a significant problem, please contact us for review. This does not limit any non-waivable consumer rights. Read our Terms of Service.

Contact us as soon as possible. If work has not begun, we may review whether a cancellation or account credit is appropriate. Once custom production has started, orders are generally non-refundable. See our Terms of Service for the full policy.

A purchase provides limited use rights for your own learning, rehearsal, church, or musical preparation, not permission to redistribute, resell, or publicly post the files. If your choir or organization needs broader copying or distribution rights, please contact us for permission. Rights in the underlying songs remain with their respective copyright holders.

Email Music@JulesKain.com with the relevant work, page or product link, your contact information, and a description of your concern or removal request. We will review the information and respond appropriately. See our Terms of Service for additional context.

Information submitted through our website is used to process orders, provide requested services, communicate with customers, and operate the site. Some functions depend on our secure checkout, hosting, and other service providers. For details about collected information and your choices, read our Privacy Policy.

Email Music@JulesKain.com, call (805) 312-8811, or text (805) 312-8811. Kristen Kain helps with customer support and order questions. Including your order number, song title, and a short description will help us assist you more efficiently.